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PawConnect Help Center

Last Updated: March 15, 2026

PawConnect is a social app for pet owners in Singapore. This page is the main support page for App Store Connect and for in-app Help Center links.

General Support

Need help using PawConnect, signing in, editing your profile, or reporting a bug?

Email: support@pawconnect.fingrow.app

Email Support

Privacy Requests

Questions about personal data, account deletion, or privacy concerns?

Email: privacy@pawconnect.fingrow.app

Contact Privacy Team

Frequently Asked Questions

How do I create an account?

Open PawConnect, tap Get Started, then sign up with email, Apple, or Google.

How do I add or edit my pet profile?

Go to your profile tab, open your pet card, and use the edit controls to update your pet's profile, photos, and wellness details.

How do I delete my account?

In the app, go to Settings → Account → Delete Account. If you cannot access the app, email privacy@pawconnect.fingrow.app from the email address tied to your account.

Why do I need location permission?

PawConnect uses location only for features that need it, such as walk tracking and nearby services like vets or parks. You can revoke location access anytime in iOS Settings.

How do notifications work?

You can manage likes, comments, follows, messages, reactions, invites, and reminders in Settings → Notifications.

How do I report a bug or abusive content?

Use the in-app Report a Problem link or open Report a Problem. For urgent safety or privacy issues, contact privacy@pawconnect.fingrow.app.

Useful Links

What to include when contacting support


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