Report a Problem

Last Updated: March 15, 2026

If you found a bug, broken link, loading issue, moderation issue, or suspicious behavior in PawConnect, use the details below so we can investigate it properly.

Best contact for product issues

Email: support@pawconnect.fingrow.app

Send Bug Report

Best contact for privacy or safety concerns

Privacy: privacy@pawconnect.fingrow.app

Legal / terms: legal@pawconnect.fingrow.app

What to include

What you were trying to do
What you expected to happen
What actually happened
Your device model and iOS version
Your PawConnect app version
Whether the issue happens every time or only sometimes
Any screenshots or screen recordings that help explain it

Email template

Subject: PawConnect Bug Report

Account email:
Device model:
iOS version:
App version:

Issue summary:

Steps to reproduce:
1.
2.
3.

Expected result:

Actual result:

Attachments:
- screenshot / screen recording / none

Before reporting, try these quick checks

Force close PawConnect and reopen it
Make sure you are on the latest app build
Check that your internet connection is stable
Sign out and sign back in if the issue looks account-specific

Abuse, impersonation, or harmful content

If the issue is user safety related, please include the username, pet profile, post, or message involved so the report can be reviewed faster.